Delivery / Returns Policy

ANNUAL HALF YEARLY SALE TERMS & CONDITIONS

 

DELIVERY:

WE ARE A PROUDLY AUSTRALIAN OWNED & MANAGED FASHION LABEL & BUSINESS, BASED IN SYDNEY, AUSTRALIA. 

WE HOLD MOST OF THE GARMENTS YOU SEE ON OUR SITE, AS STOCK IN OUR SYDNEY STUDIO - BUT JUST IN CASE WE ARE SOLD OUT OF AN ITEM WHICH YOU ARE AFTER, WE CAN ORDER IT FROM OUR SUPPLIER PARTNERS. NEW ORDERS FOR OUT OF STOCK ITEMS MAY TAKE UP TO 7 -14  DAYS (PLEASE NOTE:  XL & XXL SIZES MAY TAKE LONGER)

WE REQUEST THAT YOU PLEASE BE PATIENT IF SUCH SITUATION MAY ARISE.

IF YOU ARE ORDERING YOUR OUTFIT FOR A SPECIAL OCCASION AND NEED IT BEFORE A SPECIFIC DATE PLEASE DO CALL/EMAIL US SO WE CAN MAKE SPECIAL ARRANGEMENTS FOR YOU.   PLEASE CALL US TO MAKE SPECIAL PERSONALISED ARRANGEMENTS BY CONTACTING US ON info@theswankstore.com.au OR TALK TO ONE OF OUR STYLISTS, PLEASE CALL US ON 1300 076 839

 

SHIPPING INFORMATION

AUSTRALIA WIDE 
For orders over $250 we offer Free Express Shipping Australia wide
For orders under $250 you may choose either Express Shipping (2 Days Delivery) for a price of $15 or Standard Shipping at a price of $9.90

 

GLOBAL SHIPPING  
Customers will be responsible for costs their own Customs & Duty taxes in their own countries.
Where we ship globally, local customs, duties & import taxes may apply, the cost of which is the sole responsibility of the customer only.

 

SHIPPING PRICING:

*ORDERS OVER $250 AUD - FREE DELIVERY:  
For orders of $250+ (AUD) we offer free express delivery across Australia.

For delivery in Australia you can expect your items to arrive within 5 business days of dispatch, delivered with Australia Post, registered post or Fastway Courier Service (door to door service).

For international deliveries we use air freight courier services including TNT, UPS, FedEx & DHL.
We will provide you an estimated time of delivery with 24 hours of your online order being placed.  Estimated time of arrival is between 7 - 10 days for all world wide shipping

 

INTERNATIONAL DELIVERIES:
For international deliveries we use air freight courier services and will provide you an estimated time of delivery with 24 hours of your online order being placed. Standard time of arrival 
is between 7 - 10 days

INTERNATIONAL DELIVERY PRICING

NEW ZEALAND -         $20.00 (AUD)
USA & CANADA -        $30.00 (AUD)
UNITED KINGDOM -   $30.00 (AUD)

 

OUR RETURNS POLICY
At The Swank Store we believe in providing our customers with the highest quality, original garments. We put in a lot of effort and time sourcing the latest on trend designs while also ensuing the manufacturing of both fabric and garment maintain the highest of standards. 

We do understand that a few customers may change their mind about their purchase from The Swank Store. For whatever reason, if you are unhappy with the purchase, be it a rare fault in the fabric or just a change of heart about the buy, we will happily exchange the item with another of your choice or provide you with a full refund of your money. 

Our only condition is that the Item/s must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn & must not be soiled.

We allow a 30 day period from the time of item dispatch, for items to be returned back to The Swank Store

To return items back to TheSwankStore.com.au, please follow the below instructions 

1   Send an email to info@theswankstore.com.au detailing why you would like to return the item prior to returning item.

2   Upon receipt of your returns request via email, we will then provide you with Returns Authorization Number (RAN) which you must reference in the returns package, with the item being returned. 

3   Return your your unworn item to the below address with RAN number. We suggest using registered post to return items so that you may track its delivery back to us.

4   Items must be returned within 30 days from when the item was dispatched from the Swank Store to you.

Please send returning items to:
The Swank Store 
PO BOX 331, Surry Hills, NSW, 2010

Attention: Returns 

And include the Returns Authorization Number we have provided you via email.

 * Please note: 

ALL SALES FOR ITEMS PURCHASED DURING OUR SALE PERIODS ARE FINAL - No refunds, exchanges or returns are accepted in anyway - unless the item is deemed faulty

 

Returns Address:
The Swank Store
PO BOX 331, Surry Hills, NSW, 2010
Attention: Returns 

Need More Information:
Australia: 1300 076 839
International: +61 478 310 552
Between 9 am - 5 pm, Monday - Friday AEST.

We thank you for visiting The Swank Store and hope that you enjoy your online shopping experience with us, as much as we enjoy servicing you. 

Please visit us again soon,

Love, Ash & Team @ TheSwankStore 

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