OUR RETURNS POLICY
DID YOU KNOW THAT ALL RETURNS FOR AUSTRALIAN BASED CUSTOMERS ARE FREE!
At The Swank Store we believe in providing our customers with the highest quality, original garments. We put in a lot of effort and time sourcing the latest on trend designs while also ensuing the manufacturing of both fabric and garment maintain the highest of standards.
We do understand that a few customers may change their mind about their purchase from The Swank Store. For whatever reason, if you are unhappy with the purchase, be it a rare fault in the fabric or just a change of heart about the buy, we will happily exchange the item with another of your choice or provide you with a full refund of your money for full priced items. For those customers who are returning items purchased on sale or at discount, we offer store credit to be used at anytime you may see fit in the future.
Our only conditions are that the Item/s must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn & must not be soiled.
We allow a 30 day period from the time of item dispatch, for items to be returned back to The Swank Store
Returns for exchanges & refunds with us is easy!
To return items to TheSwankStore.com.au, please follow the below instructions
1 Go to our returns portal & follow instructions to coordinate your return - Just click here
2 Package up your return items neatly & with the packaging & labels which the item was sent with
3. Your return parcel will be collected within 1-2 business days by a courier driver from the address you designate
4 Items must be returned within 30 days from when the item was dispatched from the Swank Store to you.
- All items must be returned in their original condition, unworn, unsoiled, with tags in tact.
- All returns or exchanges will remain the responsibility of the purchaser until received by The Swank Store.
- Please do not re-use our courier bag or postal packaging which your item/s arrived in.
- Make sure your name, address, phone number and instructions are included.
- Comments would be appreciated.
- Since our items are made of pure luxury premium fabrics, our garments are delicate in nature and need proper attention & care. Please try your best to re-package your return items in a neat & tidy manner. We always provide our customers with delivery packages in pristine order, as such we kindly ask that your return item/s arrive back to us in a similar pristine condition.
- Even with returns, please treat our garments in the same as which you would to receive them
- Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment.
- Where The Swank Store provide free delivery for all purchases, please note that the cost of delivery will be retained from the purchase sum unless goods are returned in accordance with your statutory rights (for example, if they are faulty or not as ordered).
- The Swank Store allows returns within 30 days of item dispatch. That is you will have up to 30 days to make contact with The Swank Store about your return request & must return items within the 30 day period
- Refunds are not offered on sale items unless they are deemed faulty.
- Refunds are not offered on items which are made at specific sizing for customers.
- Refunds may take upto 7 - 14 days for processing.
- Items purchased ON SALE will not be refunded but upon approval will be provisioned store credit.
The Swank Store
3 Sutherland St
Clyde, NSW 2142