STANDARD SHIPPING

FREE SHIPPING ON ORDERS OVER $200

Offer valid only for customers shipping to an Australian address.

SHIPPING / DELIVERY TIMES
Below are the shipping charges and delivery times (excluding public holidays):

**These are estimated delivery times only, and unfortunately we are not able to guarantee them. TheSwankStore will not be liable for any delay in delivery.

In particular, orders placed during Sale or Promotional periods may be subject to delay.

EXPRESS SHIPPING

Your order will be delivered via Australia Post, Express Post parcels, whereby you can track your order easily and in a timely manner. We usually ship the orders in 24 - 48 hours during business days and shipping timelines can vary based on our delivery partners.

Orders placed on the weekend will usually be processed within 24 hours of the next business day. Please ensure your delivery details are correct, as we are unable to re-direct packages once your order has been dispatched.

If you have any questions relating to your delivery, please contact our Customer Service team here from Monday - Friday, 9am - 5pm AEST (excluding public holidays). Email us at info@theswankstore.com.au

• 100% refund within 14 days of receiving your returned item (within the 28-day return window), subject to a quality check.
• Store credit will be issued for returns processed beyond 14 days (within the 28-day return window).
• Refunds will be processed using the original payment method.
• If free delivery is provided, the delivery cost will not be deducted from refunds unless the item is faulty.
• Sale or discounted items will only receive store credit, not refunds, unless the item is faulty.

Reach out for any specific requests or concerns at info@theswankstore.com.au

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