I love my mono pink kaftan, but initially, I bought a size too small. When I returned it, I was given a credit note because the next size up want available. I would have preferred a refund at the time. Fortunately, after a few weeks the right size appeared on ads, so I bought it.

However, on a page I read on your website it states this:

‘Feel safe that we provide you a no questions asked returns policy for exchanges & or refunds as you request & our helpful customer service team are always on emails to answer any questions you have’.

It is misleading because I thought I could get a refund.